Customer Testimonials
Had a great experience here and love my Cherokee. Everyone was super nice and so helpful!
The sales team is awesome!! Megan is a great sales person!! Brad and Megan both help us get a great deal of our new Ram 1500.The service team and parts team is awesome got us a great deal on running boards for our truck!
Donnie was the best salesman I’ve ever had the pleasure working with. He found us exactly what we were looking for and also ensured we were okay with the payments. I highly recommend you go see Donnie aka “Papaw”!
Thanks to the Swope Dealership for helping me find my dream jeep! The whole entire process was fast and easy. 10/10 Recommend!
Jody is an amazing salesman I’d recommend him to anyone that is looking to purchase a new/used or trade vehicles. He worker hard on making our trade work for us.
I had a fantastic experience with Swope. Jody Love took great care of me and went above and beyond to make sure everything was perfect. I got a great deal on my car, and he made sure that there were no surprises. The closing was painless and easy as well. I can’t speak highly enough about my experience. While it may sound cliche, I did feel like I was treated the same way they would treat family. I highly recommend anyone that needs a new vehicle to come here and shop!
I had a great experience at Swope. Jody Love took great care of me and made my entire experience very positive. He made sure that I knew everything and that there were no surprises. I got a great deal on my new car, and I had a very smooth buying and closing process. Everyone treated me very well.
Wonderful no xx experience in buying my new truck. Great sales staff. Even came with a full tank of fuel
Great experience and hassle free buying. I would definitely recommend buying a vehicle from this dealer.
After a year of looking for the right Durango Noah and the crew worked hard to get me the right one, at the right price and not only that the crew made it easy for me to decide what dealership I’ll be shopping at for my next car! My wife and I looked at a lot of Durangos at a lot of dealerships and I can honestly say these guys are your best choice for getting you and your family in the car you absolutely want at a price I felt was more than fair! 5 stars ⭐️
Wonderful service, Jody really made me feel comfortable and like I wasn’t just another sale
Professional, knowledgeable, and respectful are just some of the words that describe the impression left with us in our buying experience with the team at Swope Chrysler Dodge Jeep Ram. Jody worked hard to find the exact truck I wanted. Good people!
Would definitely recommend seeing Jody and Brad about buying anything, they helped us today buy a newer Jeep, thanks guys for all your help!!!
The best group around!! Jody got us in a new Jeep with the best deal! They really care about what you can afford and work together on finding the best deal for you! I wouldn’t imagine going anywhere else! They make you feel like family! 🫶🏽
Fast, friendly, all around great experience.
Worked with Jody Love. Very professional and mindful of my schedule. The entire process was smooth and perfect! Thank you Jody Love.
Great friendly service
Outstanding customer service and great sales team. Would highly recommend to anyone looking for a new vehicle.
Daryl was great! Great customer service and great experience!
I got my dream car thanks to Mr.Love so thank you for being so wonderful if you're looking for a great car or truck go see Jody Love he is amazing and the best
Long story short, went in for an alignment and they did it wrong. Was told they would call and reschedule but was not called for a week and a half. I was told over the phone that I was nitpicking (my words not theirs) because my steering wheel was not straight. I honestly thought that a straight steering wheel after an alignment was the standard, my mistake. Went in and spoke with their service manager and inform them that their machine or their technician needed some attention. Fixed the problem at Firestone down the road, great shop with nice shop ... Read More Google - May 15, 2024
Great service
Working with Jody Love was a wonderful experience. He makes it easy to find what you want and goes out of his way to make sure you get it. Thanks a lot Jody!!
Jody Love is an awesome salesman. He went above and beyond to get us the Jeep that I wanted at a good price. He is very respectful and works extremely hard.
Nice people willing to go above and beyond to get you what you need or Want
April 11th, my Jeep’s gear shifter died on me and I had to get it towed to my nearest Jeep dealership for service, which was this dealership. They didn’t even call to let me know they had my car, after the tow truck dropped it off. I had to call and asked to be forwarded to the service shop to see if they had it, which they did. One of the guys told me he didn’t know when I’d be able to get a diagnostic or serviced, but they would call me when it was time. ... Read More Google - Apr 26, 2024
Response: you were not explaining nothing, don't try to sound professional now. You were rude, disrespectful and unprofessional. How can you know if they done it or not but I do know, because when I dropped my car off at the shop, it was perfectly fine, when I picked it up it was loosen up!!! Put 2 and 2 together and have common sense sir💁♀️😌 yall bullies in that shop and I hope more people will come out and speak up! Yall mental Instabilities wont let yall have good customer service. What you should not tolerate is ur and ur staff ... Read More Google - Apr 23, 2024
Exceptional service, Craig has always been very professional and honest with parts and cost.
10/10 bought my dodge challenger here. Loved it and a great deal not a single mechanical issue. I even got hit by a drunk driver, car blew up and all but I’ll tell you what not a single seat melted and no fire got to where we were sitting. Buying my next car here again!
Had a great experience with Erik and Brad this weekend. I unexpectedly was in the market for a new car and they made sure I was comfortable. Didn’t try to sell me anything outside of my budget and made sure I got things I wanted and needed.
Jody Love we thank you so much! From start to finish great experience. Never felt pressured or rushed. Always very curtious and respectful. Honest from the the beginning of the process and no run around. Would recommend him to any friends or family car shopping.
We love our new car. D’Angelo Waters did an amazing job in taking care of me and my wife. Happy with our overall experience.
Their service dept. sucks. Took me 8 weeks for an appointment to even get my car looked at. I have paid 150.00 for a diagnostic fee. After 8 weeks they told me another 150.00 again, cause it was beyond the 90 day service warranty. After I got upset with that they would not even work with me on this issue. They let me walk out pissed off. So stay away from their service dept.
Quick service and very knowledgeable about questions I had.
Bought a Dodge ram 1500 from Deangelio Waters and had an amazing experience. The sales staff was friendly and I actually enjoined being in the dealership. Thanks guys
Went for work on my Chrysler Pacifica. Only issue for not giving 5 stars is the time it take to get an appointment. They worked well with my warranty co. Even though it took a few tries my van is now working well.
Fast good service
Staff was great in helping me get my jeep serviced. The job was complete earlier than expected.
The Team at Swope Dodge worked with us to get everything we wanted out of the purchase of our 2024 Ram. Quality, no pressure experience.
Thank you so much Jody with Swope Chrysler Jeep Ram for helping us find our truck after our car accident your customer service was truly above and beyond especially coming in on your day off to make sure we had our truck in time. We definitely recommend 👌
I heard about the 15% off sale on Jeeps but didn’t believe I’d see much savings. I visited Swope and they not only stuck to the Jeep sale but they also honored the value of my trade-in. I didn’t feel any slimeball sales tactics. They never seemed adversarial or greedy. I also felt like I controlled the pace of the conversation so I never felt like they moved too fast or ignored my concerns.
Service Department is great.
Just an oil change and mileage checkup. Work done quickly, truck ready when stated.
I had a great experience with the swope Dealership.the salesman Datyl Robinsonwas very courteous and professional to me he help me with the vehicle that i purchased.
Went in for hpfp recall, work completed in a timely manner as promised
Where do I start my elderly parents bought a brand new 392 Daytona charger from here. Only ever serviced here. My father passed away in January of 2023 and my mother decided to take it to the dealer for an oil change in January of 2024 since she hadn’t been driving it. It was picked up by the dealership and they called and said the car could be picked up the next day. The car only had 24k miles on it and was literally mint condition. Instead of putting it in the service area behind a gate per protocol. They leave it ... Read More Google - Jan 25, 2024
Worst place ever!!!!!! Took my mother in laws prized car that her late husband bought her, the last thing he bought her before his passing and they put the car by the road allowing it to be stolen. The car was there for service (an oil change). Then charged her for the oil change that it was being serviced for, said it’s “not their problem” that it was stolen of THEIR lot!!!!!! The car should never have been placed by the road since it was there being serviced!!!!!!!This is no way to do business and they won’t ... Read More Google - Jan 4, 2024
Call to have my thermostat replaced on my ram 2500. They said they were backlogged three weeks into January. I called Big M they got me in the next day. Go to Big M
I have been in sales for many years. Came there looking to trade in my Ram for a bigger one. The lack of care and follow up is amazing to me at this dealership. If I had not been the one keeping up, I would have never gotten any information. Also offered way under market for my trade. Went down the road and was offered 3k more. I would definitely shop around. Zero work ethic here
In the middle of some issues with Jeep service department right now, and so far, they are not handling it very well at all. Especially one person in the service department. Will update this review if it is resolved or if it gets worse. I gave them 2 stars because of two people there who helped out when they did not need to. I really hope I can add more. Update, they did not help at all, and a month later, after I gave them 3,000.00, there was a recall on the part. Now, I'm fighting to get my money back
This is really a stand up dealership and love the professionalism from the people I have dealt with in person.
Only had a problem with a vehicle that I had serviced and the “manager” in that department. Got the chance to speak with the “manager” over the phone and was surprised at how he lacked customer service and seemed so careless and helpless of the situation. My Jeep has been overheating for MONTHS and the explanation (for possibly misdiagnosing my vehicle) was terrible.
Bittersweet to say that I have now traded in that vehicle because of the run around and ... Read More Google - May 19, 2023
If I could give 0 I would.
I have been a car mechanic for well over 10 years (ASE cert) and needed a new truck, found one here and was curious how much they’d try to play me. Tried to haggle with Ryan on a Ram (which are overflowing on bigger lots rn because of Covid over production but he tried to play stupid like he didn’t know) and his best was “I could knock a few hundred off” so I went with. I know I QUITE over-payed, but hopefully this review see’s somebody and can help them save ... Read More Google - May 5, 2023
And if you buy a part from this place is going to take you forever to get your money back
1st I was charged 3 times as much that another ram dealer did the same work 2 and a half years earlier. Did fuel service without approval from me. They did send me a check for repayment. Was told I needed front and rear brakes, after I purchase and got ready to put them on I still had 75% of pad left on old brakes and had to take them back to local parts department. I was told oil cooler was leaking and had them repair. Found out that the oil filter housing was cracked from the last time they were changing the ... Read More Google - May 15, 2022
Service department is a complete waste of time
So if you need your Jeep fixed, I suggest going out of town. I was given a date at the end of March (in January for a repair) and really terrible suggestions for a possible software update, to fix the "radio" issue. Not only was it not completely functional before the suggested update it was useless and completely in operable after! Really Swope and Jeep that is the best you can do? Got it fixed at another dealer, in 10 days (diagnosis to parts installed)!!! Go someplace ELSE! I'd give a negative star if I could. Edited: spoke ... Read More Google - Feb 17, 2022
We just purchased our 2021 Jeep Grand Cherokee from Swope Chrysler Dodge Jeep Ram. Ryan Bratcher was our salesperson and done an excellent job of finding us the exact vehicle we were looking for. He was very professional and also very knowledgeable of the Vehicle. The dealership was very prompt and efficient with the paper work process . For your next vehicle purchase ask for Ryan. Jeff and Cindy Heady
Do not go to this dealership. I was told I had an oil leak and that I needed a tune-up on my car and the cost would be over $1000 dollars. I informed them not to touch my car. When I returned to pick up my car I asked show me where the oil leak is, he tried to say in between a small crack on my engine (no oil any where to be found), then I said why do you think I need a tune up, he said because your car has over 100,000 miles, I stated I already had a ... Read More Google - May 14, 2021
Sales team is good, respectful and courteous. Service Department however is the reason I will not be back to this dealership. Extremely overpriced when compared to other Service providers, and their integrity is questionable.
Read previous comments
I would never buy or bring any of my vehicles to this dishonest place. Prices are to high for one and two when I bought my car from them years back they cheated me on my first brand new car. Don't ever buy a car from these people.
I used to work at Swope so I took my son there to buy a veh. I went back to Swope with my son who had brought a veh. there 2 weeks ago because he was having a problem with the sunroof leaking. They told him that it would cost him approximately $800.00 to fix the leak. We were like what are you talking about, He just put $1500.00 down on the car and was paying a $400.00 a month payment and had not even driven the veh. 200 miles yet. I asked them why they were going not to cover the cost and they ... Read More Google - Dec 8, 2020
I was very pleased with how we were treated by Jody Love. He was very polite and professional. He went out of his way to make us happy. I will make sure to recommend him to all my friends and family. Love my Challenger!!!
My 2020 Jeep Gladiator (3,500 miles) is currently at this dealership for the 4th time since I bought it 3 months ago. A check engine light prompted the first visit, which seemed straight forward with them claiming it needed a software update. They completed this task in a couple days and gave it back. After a couple hours of driving around, the check engine light returned and then came the 2nd visit. They had it several days this time and literally did nothing but drive it, claiming they were trying to get the vehicle to "mess up" again. They even allowed ... Read More Google - Sep 1, 2020
I’ve bought may cars in my live and this has to have been one of the worst experiences in purchasing a vehicle that I’ve ever had, hands down. I paid for a processing fee for nothing to be handled or processed with the dmv or having the taxes paid for and no one could help me nor tell me what they processed or actually did for me.
Just wanted to thank the Jeep dealership team for there help on getting me in a new Jeep gladiator... They all were great and I highly recommend buying a vehicle there.. I even had to stop back by there after my purchase to get corporates number nothing to do with the dealership or the Jeep team they all were great!!! They didn’t ask questions and helped me in every way possible!! I would buy another vehicle from them in the future!!! Thanks To the staff I got my problem solved!!! I would rate 20 stars!! Got right in and right ... Read More DealerRater - Jul 19, 2020
I purchased a new 2018 Jeep Compass from Swope in Elizabethtown and what a horrible experience. The vehicle has 13,000 miles on it and when I went for a routine service I was told that ALL 4 tires are bad and need replacement asap..and they said the alignment is more than likely bad too. The cost to repair all of this is around 1K...the vehicle pulls super bad and it complete unsafe to drive, for a vehicle less than 1 YEAR OLD this is unacceptable!! The dealership service department admitted it is quite possible the alignment was bad out the door considering ... Read More Google - Feb 14, 2020
My son graduated college and was looking to buy his first vehicle on his own. We had visited another dealership where they were very dishonest to say the least. We chose Swope based on their reputation, and they did not disappoint. Our salesman Jody Love was AWESOME !! As parents you want to teach your children how to navigate major purchases on their own Jody educated my son and treated him with respect. He even spent a lot of time with him after the sale to show him ho to operate his new jeep. Our business manager Erik Rued was AMAZING !! ... Read More DealerRater - Jan 25, 2020
The service was good but the appt process sucks. Made an appt but when I got there they said they didnt have one for me.
Cold day to shop for a new truck (Dec. 17) but John Stiles made the experience warm and cozy. I'm one to get to the bread and butter of things, and not so much with the insignificant details. John was the guy for me that day. He showed my wife and me just the right vehicle we were looking for. To top that, it came with some extra features we weren't counting on. No stress bargaining, no run around, and none of that horrific BS everyone dreads from a car salesman. John did and explained exactly what we asked ... Read More DealerRater - Dec 17, 2019
Worst service department ever. Terrible, awful, bad. Numerous visits for various things, never a smooth or well-handled process. The problem is they just don’t care, and try to scalp the customer for as much as possible. I will never buy from this car manufacturer again.
I’ve had my Jeep Cherokee Limited for a year and had some questions concerning its upcoming service and warranty coverage. I spoke to Austin in the Service Dept and he was able to quickly provide the information I needed for all my questions.
The first part went well but the recall was something to do with abs and when I left a mile down the road the light came on so I got home called them and was put on hold so after 15 mins on hold I drove back up there and they right before I got there they came back on the line 31 mins on hold
Left my jeep in the shop for what was told me to be about a five day turnaround during the initial consultation. In reality it was there for 3 1/2 weeks. The Parking brake cables were supposed to have been installed which still does not hold the weight of the vehicle, the mechanic said they my need further adjustment as the breaks seat, but they are able to function correctly new, seemed like this is just blowing smoke, turns out they weren’t properly bleed. A rear main seal was supposed to have ben installed, but it still drips oil, An alignment ... Read More Google - Aug 5, 2019
Terrible tire changing service.will not use them in the future.
I took my car to the service department on the 12th just got it back yesterday they charged me 427.00 for labor which they told me only was a hour and a half to do the cost is 140 a hour, when I brought my car in I told them what needed done they told me they had to diagnose it their self, while they did and they fixed what they thought and then called me back and said your rear drive shaft is bad which is what I asked them to fix in the first place lol, they promised to pay ... Read More Google - Jul 23, 2019
Terrible service department, always rude, never fix your vehicle right, and 2orst customer service. Take your car somewhere else.
Austen in service department is awesome! Great guy who will give you up front qout and will inform you later if something comes up. It's rare for me to get this customer service. I never down my servers! Hudson, sales, is friendly and just down to earth. Very rare to me, sales are just to sell but Hudson is different. Both made my day. Thanks guys and God bless you all!